Skills that will come in handy in this job.

You're original. Your creative ideas never cease to amaze. Whether it's something you dream up, design or make, it's always original.
You're innovative. Hello, early adopter! You're abreast of all the latest developments that are important to your work.
You're customer focused. If the customer is happy, you're happy. You ask the right questions, listen carefully and keep going until the problem at hand has been resolved.
You know everybody. You know people and people know you. You enjoy expanding your network and readily leverage it to achieve your objectives.
You're part of the team. You're a sociable person and go out of your way to help your colleagues, even if it means setting your own interests aside.

Your Job

Als Online Channel Manager zorg jij voor de optimalisatie van de online service kanalen van VodafoneZiggo. Jij ondersteunt de klantenservice met het optimaliseren van kanalen als chat, messenger en onze socials. Als Online Channel Manager ben je continue op zoek naar verbeteringen die bijdragen aan de performance van de operationele KPI's op deze online kanalen. Daarnaast bewaak jij de uitvoering van onze strategie en visie op inzet van online service kanalen en je scherpt deze aan. Je herkent de bottlenecks en verbeterpotentieel van onze processen en handovers binnen de kanalen en gaat hiermee aan de slag. In deze rol werk je mee aan de innovatie op het gebied van automatiseren en assisted services. Kortom, jij staat centraal in de digitale transitie van onze klantenservice.

What we offer

You give your best every day, because it makes you happy – and because of these benefits. At VodafoneZiggo a fulltime job starts from 32 hours. It is up to you! Based on a 40-hour working week, you can count on:

Gross monthly salary of between € 3.750 and € 5.370 - with growth potential.
The option of working from home 2 or 3 days a week, plus an internet allowance.
Unlimited Learning: unlimited access to thousands of courses and workshops.
A phone with a Vodafone plan. For personal use, too.
NS-Business Card of your choice. Travel first class for business and pleasure for free.
Discounts on Vodafone and Ziggo products and services.
A pension scheme with additional savings options.
Partner leave? We will top up your statutory allowance to 100% of your salary for a total of six weeks.
Annual bonus based on overall company performance.
Tax deductions on expenses such as childcare and sports memberships.
Win tickets to concerts at the Ziggo Dome, Ajax football matches and more.

What you bring to the job

Verder beschik jij voor de rol van Online Channel Manager over:

HBO werk- en denk niveau
Relevante ervaring in Customer Service en projectplanning
Je bent bekend met de mogelijkheden van digitale service kanalen zoals chat en Messenger
Je kan veranderingen doorvoeren en het veranderproces managen
Je hebt ervaring met stakeholder management

Werken bij VodafoneZiggo

Nieuwe vacatures

Online Channel Manager